After-Sales Policy
1. Returns & Refunds
- Customers can request returns within the purchased product(s) within 7 days after delivery.
- Products must be unused, in original packaging, and accompanied by proof of purchase.
- Refunds will be processed once the returned item is inspected and approved.
- Certain items (e.g., perishables, personalized products) may not be eligible for returns.
2. Warranty & Repairs
- Vendors must clearly state warranty terms for applicable products.
- Customers can claim warranty services directly from the vendor or authorized service centers.
- Repairs or replacements will be provided based on warranty conditions.
3. Customer Support
- Vendors must respond to customer inquiries within a reasonable timeframe.
- Support channels may include email, phone, or live chat.
- Disputes between buyers and sellers will be handled through Comilmart’s resolution process.
4. Order Issues & Compensation
- If an order is delayed, damaged, or incorrect, customers can request compensation.
- Vendors must offer solutions such as replacement, refund, or discount.
- Comilmart may intervene in unresolved disputes to ensure fair outcomes.
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