After-Sales Policy

1. Returns & Refunds

  • Customers can request returns within the purchased product(s) within 7 days after delivery.
  • Products must be unused, in original packaging, and accompanied by proof of purchase.
  • Refunds will be processed once the returned item is inspected and approved.
  • Certain items (e.g., perishables, personalized products) may not be eligible for returns.

2. Warranty & Repairs

  • Vendors must clearly state warranty terms for applicable products.
  • Customers can claim warranty services directly from the vendor or authorized service centers.
  • Repairs or replacements will be provided based on warranty conditions.

3. Customer Support

  • Vendors must respond to customer inquiries within a reasonable timeframe.
  • Support channels may include email, phone, or live chat.
  • Disputes between buyers and sellers will be handled through Comilmart’s resolution process.

4. Order Issues & Compensation

  • If an order is delayed, damaged, or incorrect, customers can request compensation.
  • Vendors must offer solutions such as replacement, refund, or discount.
  • Comilmart may intervene in unresolved disputes to ensure fair outcomes.