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MAA FARMS AGRO EXPORT LTD – SHIPPING POLICY

Last Updated: November 2025

At MAA Farms Agro Export Ltd, we are committed to delivering high-quality agro products safely and efficiently to customers worldwide. Please read our Shipping Policy to understand how we process, handle, and deliver orders.

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Processing time may be extended for bulk or custom export orders, but customers will be notified in advance.

Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Methods

We ship through trusted local and international logistics partners, including:

Local couriers (within Nigeria)

International shipping companies (air or sea freight)

Shipping method depends on:

Destination country

Order size and weight

Customer preference (where applicable)

3. Shipping Duration

Estimated delivery timelines:

Within Nigeria: 1–5 business days

International Air Freight: 5–12 business days

International Sea Freight: 3–8 weeks (depending on destination)

Note: Delivery times may vary due to customs checks, logistics delays, weather conditions, or public holidays.

4. Shipping Fees

Shipping costs are calculated based on weight, volume, and destination.

Customers will see their shipping fee before order confirmation.

For bulk export orders, a customized shipping quote will be provided.

5. Customs, Duties & Taxes

International customers are responsible for all customs duties, handling charges, tariffs, and import taxes required by their destination country.

MAA Farms is not responsible for delays caused by customs or government regulations.

6. Order Tracking

Once your order is shipped, you will receive:

A tracking number

Courier or freight company details

Expected delivery date

Tracking updates may vary depending on the logistics provider.

7. Packaging & Quality Assurance

All products are carefully packaged to maintain freshness, quality, and hygiene.

Fragile or liquid items (such as palm oil) are double-sealed to prevent leakage during transit.

Bulk export shipments are packed in export-standard drums, cartons, or sacks.

8. Damaged or Missing Items

If your order arrives damaged or incomplete:

Notify us within 24–48 hours of delivery.

Provide photos or video as proof.

We will investigate and offer a replacement or partial refund where applicable.

9. Failed Delivery

A delivery may fail if:

The address provided is incorrect

The customer is unavailable to receive the package

Customs clearance is refused

In such cases, the customer is responsible for any additional fees or reshipping costs.

10. Contact Us

For shipping inquiries or support, contact us:
📞 +234 809 183 4423
📧 ma********@***il.com

At MAA Farms Agro Export Ltd, we take pride in delivering high-quality agricultural products that meet strict export and hygiene standards. Please review our Refund Policy carefully to understand your rights and our procedures.

1. Eligibility for Refunds

Due to the perishable nature of agricultural products, refunds are granted only under the following conditions:

The product arrives damaged, contaminated, leaking, or spoiled.

The wrong product or quantity was delivered.

The product does not match the description on your invoice or order confirmation.

Refunds are not issued for issues caused by:

Incorrect customer address

Customs restrictions or refusal

Delayed pickup by the customer

Improper storage after delivery

Natural product variations (color, texture, aroma)

2. Reporting an Issue

To request a refund, customers must:

Contact us within 24–48 hours of receiving the order.

Provide clear photo or video evidence of the issue.

Submit proof of purchase (receipt or order number).

Requests received after 48 hours may not be eligible.

3. Refund Options

Depending on the situation, customers may receive:

Full refund to the original payment method

Partial refund (for minor issues)

Product replacement (where applicable)

Credit towards a future purchase

Refund method is determined after inspection of the submitted evidence.

4. Non-Refundable Situations

Refunds will not be processed for:

Products opened or used before complaint

Items returned without prior approval

Shipping delays caused by customs, weather, or logistics companies

Bulk export orders already in transit

Unclaimed deliveries

5. Cancellation Policy

Orders may be cancelled before processing only.

Once processing or shipping has begun, cancellations are no longer possible.

For bulk export contracts, cancellation terms will follow the signed agreement.

6. Processing Time

Once approved:

Refunds may take 3–10 business days to appear in your account.

Replacements are shipped within 2–5 business days after approval.

For international orders, processing may take slightly longer due to documentation.

7. Contact Information

For refund inquiries, complaints, or support, please contact:
📞 +234 809 183 4423
📧 ma********@***il.com