Tilewa Foods

1. Product Availability

All products listed on our platform are subject to availability. In case an item becomes unavailable after payment, the customer will be offered a replacement or a refund.

2. Pricing & Payments

All prices are stated in Nigerian Naira (₦). Payments must be completed before orders are processed. Prices may change without prior notice.

3. Order Confirmation

An order is only confirmed after successful payment. Customers are responsible for providing accurate delivery details; wrong information may cause delays or extra charges.

4. Returns & Refunds

Due to the nature of food products, returns are only accepted for wrong, damaged, or defective items delivered. Complaints must be made within 24 hours of delivery with clear photo or video proof.

5. Delivery & Pickup

Delivery fees vary based on location. Delivery timelines are estimates and may change due to traffic, weather, or market conditions. Customers must be available to receive their orders on the agreed date, if not. We can’t take the fault of spoilage.