VIVO Y18

Ready to ship in 1-2 business days from Nigeria

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Shipping Policy

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Shipping options
You may choose standard shipping depending on the items in your order and your location. As your orders may be handed over to local carriers for the final leg of delivery, tracking may not be available every step of the way.

Shipping address
Please make sure that you have provided the correct and current address for shipping and delivery. You may use P.O. boxes as your shipping address. But certain items can only be delivered to physical addresses. Large products, valuables, perishables, products with age-based restrictions, or items shipped via private carriers may require a physical mailing address or signature confirmation to be successfully delivered. Merchandise partners may also indicate in the product listings that they are unable to ship products to P.O. boxes. Items cannot be delivered to security-restricted areas such as military bases.

Shipping time and cost
After an order has been successfully paid and confirmed, you will see the delivery time and cost for shipping on your order confirmation page. You will also receive an order confirmation message that will outline the processing time for your order.

It may take 1-3 days to process your order. You will receive a message once your order has been shipped.

You'll receive a shipment notification message that will provide you with the delivery time for each package once it is shipped. You will be provided with the tracking number when it is ready. You can view this delivery time under each package in your order history at the same time.

In most cases, your order will be delivered within the time of delivery. However, the actual delivery date may be affected by flight arrangements, weather conditions, and other external factors. Please refer to the tracking information for the most up to date delivery date.

Issues regarding delivery
If your package has not been delivered or your tracking information shows that your package has been delivered but you have not received it, please contact our customer service immediately and within 90 days of the order date.

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Refund Policy

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You can make a return by following these steps:

I. Please go to your Comilmart account on Comilmart.com or on the app to request a refund. If you do not have a Comilmart account, please click on "Save your Order" in your Comilmart order email to make a return.

II. Find the relevant order in "Your Orders" and click on the "Return/Refund" button.
III. Select the items you would like to return and the reason for the return. Depending on the reason you selected, you may be required to provide further information related to the order. After you provide the required information, click the "Next Step" button to proceed.

IV. If there is no need to return your items, then your final step is simply to select your refund method. You may choose to receive your refund as a Comilmart credit balance or be credited back via your original payment method. Make your selection and click "Submit".

V. If you need to return your items, we support the option of self-sending for return. You can use any courier you like to return the items and you will be responsible for the cost of returning the items. After sending the items back, please add the tracking information of the package.

VI. You can check the refund status of your items on your order details page or through Temu's SMS/Email/Push notifications.