1. General Overview

This warranty policy applies to all products sold through Comilmart e-commerce platform. It ensures that customers receive reliable products and outlines the terms under which warranty claims can be made.

2. Warranty Coverage

• Duration: The warranty period varies by product and vendor. Specific details are provided on the product page by the respective sellers. The customers are strongly advised to read carefully the warranty policy as outlined on every products before making a purchase. Alternatively, the customer can contact the seller directly or contact Comilmart customer support service center for more information.
• Scope:

1. The warranty policy covers manufacturing defects, functionality issues, and other faults as specified by the vendor.
2. Customers are advised to Check the product listing to see if the warranty is included; not all products are covered by warranties.
3. Under the conditions of this warranty, replacement or repair does not grant the right to an extension or renewal of the warranty period.
4. If your product is unable to be fixed but is still covered by the Vendors’ warranty, the vendor will either send you a replacement or, if one is not available, a complete refund.

• Exclusions: The warranty policy does not cover damage caused by misuse, accidents, unauthorized repairs, or normal wear and tear.

3. Vendor Responsibilities

• Vendors must clearly define warranty terms for each product listed on the Comilmart platform.
• Vendors are responsible for honoring warranty claims within the specified period.
• Vendors must provide repair, replacement, or refund options as per the warranty terms.

4. Customer Responsibilities

• Customers must retain proof of purchase (e.g., invoice or receipt). Failure to provide any of the following, the warranty will no longer be valid.
• Customers must report issues within the warranty period as specified on the product page by the vendor. The standard warranty period is 30 days. This standard period may be different from individual vendors, but should not be less than 30 30-day warranty period
• Customers must follow the instructions provided for warranty claims.

5. Claim Process

• Step 1: Customers are strongly advised to contact the vendor through the platform’s warranty claim section.
• Step 2: Provide necessary documentation (e.g., proof of purchase, photos of the issue).
• Step 3: Await vendor response and resolution within the stipulated timeframe, which is not more than 7 working days.

6. Comilmart’s Role

• Comilmart acts as a mediator in case of disputes between vendors and customers.
• Comilmart ensures vendors comply with warranty policies.
• Comilmart provides tools for tracking warranty claims.

7. Limitations

• Comilmart is not liable for warranty claims; responsibility lies with individual vendors.
• Warranty terms may vary significantly between vendors and products.

8. Dispute Resolution

• Customers can escalate unresolved claims to the Comilmart’s support team. Click here to connect.
• The Comilmart support team will review the case and mediate a fair resolution.

9. Updates to Policy

This warranty policy may be updated periodically. Customers and vendors will be notified of changes via email or daily newsletters