🚀 Getting Started
How to Get Help: Support, Help Center and Reporting a Serious Problem
There are several ways to get help, depending on what is wrong.
Start with the self-service pages
- This Learning Center covers how each feature works.
- The Frequently Asked Questions article answers common questions.
- The Help Center in the site menu collects policies and support links in one place.
Talk to the seller first for order questions
For questions about an item, delivery time or a delay, use the order chat with the seller. See Chatting on Comilmart. Most delivery questions are settled this way.
Contact Comilmart support
- Seller support: support@comilmart.com
- General enquiries: contact@comilmart.com
- You can also use the contact page or live chat.
Serious problems
If a seller or buyer is not responding, an item is not as described, or you suspect fraud, report it through the Serious Reports option in the Help Center. Give the order number, what happened and any photos or messages. Our team reviews reports, and the rules for returns and disputes are in the Dispute Resolution Policy.