Comilmart Terms of Service
Last updated: August 7, 2026
§1. Acceptance of These Terms
These Terms of Service ("Terms") govern your access to and use of comilmart.com and all related services (together, the "Platform"), operated by Comilmart ("Comilmart," "we," "us," or "our"), a brand of Macver Technology, the registered legal entity operating the Platform. By creating an account, browsing, or otherwise using the Platform, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use the Platform.
§2. Definitions
- "Buyer" means any user who purchases or seeks to purchase products through the Platform, whether through the wholesale (B2B) marketplace or the retail (B2C) marketplace.
- "Seller" means any Vendor or Supplier who lists products for sale on the Platform.
- "Vendor" means a Seller operating on the B2C (retail) marketplace.
- "Supplier" or "Manufacturer" means a Seller operating on the B2B (wholesale) marketplace, subject to Comilmart's Know Your Supplier (KYS) verification process.
- "Listing" means any product or service posted for sale by a Seller.
- "Content" means any text, images, videos, reviews, messages, or other material submitted to the Platform by any user.
§3. Eligibility and Account Registration
3.1. You must be at least 18 years old, or the age of legal majority in your jurisdiction, to create an account.
3.2. You agree to provide accurate, current, and complete information during registration, and to keep that information up to date.
3.3. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Seller accounts are required to enable two-factor authentication within 24 hours of registration.
3.4. Comilmart reserves the right to suspend or terminate any account that provides false information, violates these Terms, or engages in fraudulent or harmful conduct.
§4. The Nature of the Comilmart Marketplace
4.1. Comilmart is a marketplace platform that connects independent Buyers and Sellers. Comilmart is not the seller, manufacturer, or owner of any product listed on the Platform, except where explicitly stated otherwise.
4.2. Comilmart does not manufacture, inspect, own, or take title to the products listed by Sellers, and does not guarantee the quality, safety, legality, or accuracy of any Listing, except to the extent required by the verification processes described in these Terms.
4.3. Any contract for the sale of goods formed through the Platform is between the Buyer and the Seller directly. Comilmart facilitates this transaction (including payment processing and, where applicable, dispute support) but is not a party to that underlying contract of sale.
§5. Supplier Verification (Know Your Supplier / KYS)
5.1. Suppliers seeking to sell on the B2B marketplace must complete Comilmart's KYS application process, which includes submission of business registration documents, tax identification, and other verification materials as Comilmart may require.
5.2. Comilmart reviews KYS applications and reserves sole discretion to approve, reject, or request additional information for any application.
5.3. A "Verified" badge indicates that a Supplier has completed Comilmart's verification process at the time of approval. It does not constitute a guarantee of ongoing compliance, product quality, or business conduct, and Comilmart may revoke verified status at any time if it becomes aware of misrepresentation or violations of these Terms.
5.4. Suppliers agree that all information and documents submitted during the KYS process are accurate and that they will promptly notify Comilmart of any material changes (e.g., change of business ownership, registration status).
§6. Seller Obligations
Sellers agree to:
6.1. List only products they are legally entitled to sell, with accurate descriptions, pricing, images, and availability.
6.2. Comply with all applicable laws in the jurisdictions where they operate and where their products are shipped.
6.3. Not list any Prohibited Items, as defined in Comilmart's separate Prohibited Items Policy.
6.4. Fulfill orders in a timely manner consistent with any lead times or shipping information stated on their Listings.
6.5. Respond to Buyer inquiries, quote requests, and disputes in good faith and within a reasonable time.
6.6. Pay all applicable subscription fees, commissions, or other charges associated with their use of the Platform, as described in Section 9.
§7. Buyer Obligations
Buyers agree to:
7.1. Provide accurate shipping, billing, and contact information for every order.
7.2. Pay for all orders placed through the Platform using the payment methods provided.
7.3. Use the Platform, including live chat, product reviews, and quote requests, in good faith and not to harass, defraud, or mislead Sellers or other users.
7.4. Not use the Platform to circumvent Comilmart's payment system for transactions initiated through the Platform (e.g., arranging off-platform payment to avoid fees) where doing so would violate applicable Seller agreements.
§8. Listings and Content
8.1. Sellers are solely responsible for the accuracy and legality of their Listings and all associated Content.
8.2. By submitting Content to the Platform (including product images, descriptions, reviews, and chat messages), you grant Comilmart a non-exclusive, worldwide, royalty-free license to host, display, reproduce, and distribute that Content as necessary to operate and promote the Platform.
8.3. Comilmart reserves the right, but does not assume the obligation, to review, moderate, or remove any Content that violates these Terms, is unlawful, or is otherwise objectionable, at its sole discretion.
§9. Orders, Payments, and Fees
9.1. Payment processing. Comilmart processes payments through third-party payment providers (currently Stripe, Paystack, and Flutterwave). By making a purchase, you agree to the applicable terms of the payment provider used to process your transaction.
9.2. Payment holding. For applicable orders, funds paid by a Buyer are held by Comilmart (or its payment provider) and released to the Seller after the Buyer confirms receipt of the order, or after a defined confirmation period elapses without a dispute being raised, as further described in Comilmart's order and payout policies.
9.3. Fees and commissions. Sellers may be subject to subscription fees, listing fees, or commissions as described in their applicable plan tier at the time of registration or upgrade. Comilmart reserves the right to modify its fee structure with reasonable prior notice to Sellers.
9.4. Currency conversion. Prices may be displayed in multiple currencies for Buyer convenience using indicative exchange rates. The currency and amount actually charged will be confirmed at checkout.
9.5. Subscription plans. Seller subscription plans renew automatically at the end of each billing period unless cancelled prior to renewal. Sellers may cancel or downgrade their subscription at any time through their dashboard; downgrades take effect at the start of the next billing period.
§10. Refunds, Cancellations, and Disputes
10.1. Refund eligibility depends on the nature of the order, the Seller's stated policies, and the reason for the refund request. Buyers should first attempt to resolve issues directly with the Seller through the Platform's messaging tools.
10.2. Where a dispute cannot be resolved directly between Buyer and Seller, either party may escalate the matter to Comilmart support for review. Comilmart will make reasonable efforts to review the available evidence (including order records and messages) and reach a fair resolution, but does not guarantee any particular outcome.
10.3. Comilmart reserves the right to reverse, withhold, or adjust payouts to a Seller where there is reasonable evidence of fraud, misrepresentation, or breach of these Terms.
§11. Prohibited Items and Conduct
11.1. Sellers may not list, and Buyers may not attempt to purchase, any item identified in Comilmart's Prohibited Products Policy, which is incorporated into these Terms by reference.
11.2. All users agree not to use the Platform to: engage in fraud or misrepresentation; infringe on any third party's intellectual property rights; harass, threaten, or abuse other users or Comilmart staff (including via live chat); attempt to gain unauthorized access to the Platform's systems; or otherwise violate applicable law.
§12. AI Features
12.1. The Platform includes AI-assisted features, including an AI shopping assistant, AI-generated live chat responses, and AI-powered image search. These features use third-party AI providers to process your queries and, where applicable, uploaded images, in order to generate responses or search results.
12.2. AI-generated responses (including in live chat) are provided for convenience and may occasionally be inaccurate or incomplete. Where an AI assistant cannot resolve your question, you may request escalation to a human Comilmart support agent at any time.
12.3. Do not upload images or share information through AI features that you would not want processed by a third-party AI service.
§13. Live Chat and Communications
13.1. Messages exchanged through Comilmart's Buyer–Seller chat and Buyer–Admin support chat (including any AI-generated portions) are stored by Comilmart for support, dispute resolution, and quality purposes.
13.2. Comilmart support staff may access support chat conversations, including those initially handled by the AI assistant, in order to assist you or investigate reported issues.
§14. Intellectual Property
14.1. Unless otherwise stated, Comilmart and/or its licensors own the intellectual property rights in the Platform itself, including its design, branding, and underlying software. This does not extend to Content submitted by Sellers or other users, which remains owned by the party who submitted it, subject to the license granted in Section 8.2.
14.2. You may not republish, sell, rent, sub-license, reproduce, duplicate, or redistribute material from the Platform (excluding your own Content) without prior written permission from Comilmart.
§15. Cookies
Comilmart uses cookies to operate core functionality of the Platform, including remembering your delivery country and currency preference, keeping you logged in, and supporting analytics. By using the Platform, you consent to this use of cookies as described in our Privacy Policy.
§16. Third-Party Links
The Platform may contain links to third-party websites (including Seller company profiles, payment providers, and video content). Comilmart is not responsible for the content, accuracy, or practices of any third-party website, and inclusion of a link does not imply endorsement.
§17. Disclaimers and Limitation of Liability
17.1. The Platform is provided "as is" and "as available." To the maximum extent permitted by applicable law, Comilmart disclaims all warranties, express or implied, regarding the Platform, including the accuracy, quality, or legality of any Listing.
17.2. To the maximum extent permitted by applicable law, Comilmart's liability for any claim arising from your use of the Platform is limited to the amount of fees paid by you to Comilmart in the twelve (12) months preceding the claim, except where such limitation is not permitted by law (including in cases of fraud or death/personal injury caused by negligence).
17.3. Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law.
§18. Account Suspension and Termination
18.1. Comilmart may suspend or terminate your account, with or without notice, if it reasonably believes you have violated these Terms, engaged in fraudulent activity, or posed a risk to other users or the Platform.
18.2. Sellers whose accounts are suspended or terminated may have pending payouts withheld pending investigation, consistent with Section 10.3.
18.3. You may close your account at any time by contacting Comilmart support, subject to resolution of any pending orders or disputes.
§19. Governing Law and Dispute Resolution
19.1. These Terms shall be governed by the laws of the State of Qatar, without regard to conflict of law principles, except where mandatory local consumer protection law in a user's country of residence (including Nigeria and other African markets served by Comilmart) applies and cannot be waived.
19.2. Any dispute arising from these Terms or your use of the Platform shall first be attempted to be resolved informally by contacting Comilmart support.
§20. Changes to These Terms
Comilmart may update these Terms from time to time. Material changes will be communicated via the Platform or by email prior to taking effect. Continued use of the Platform after changes take effect constitutes acceptance of the revised Terms.
§21. Contact Us
Questions about these Terms can be directed to Comilmart support through the Platform's live chat or support ticket system.