Report Abuse – Help Us Keep Comilmart Safe and Trustworthy

At Comilmart, we are committed to maintaining a safe, respectful, and trustworthy marketplace for both vendors and customers across Africa and the world. As a growing multi-vendor e-commerce platform, we rely not only on our security systems and internal checks but also on you—our valued users—to help us identify and report abusive, fraudulent, or inappropriate behavior that goes against our community standards and terms of service.

This page is designed to educate and empower vendors and customers on what constitutes abuse, how to report it, and what actions we take to protect our platform from misuse. By working together, we can build a stronger, more transparent, and responsible online marketplace that benefits everyone.

What Is Considered Abuse on Comilmart?

Abuse can come in many forms, and it threatens the experience, safety, and trust of our users. At Comilmart, we define abuse as any behavior, action, or content that violates our platform policies, terms of use, or applicable laws.

Common Types of Abuse:

1. Fraudulent Activity

• Selling counterfeit or non-existent products
• Taking payments without delivering goods
• Posting misleading or deceptive product listings
• Impersonating another vendor, brand, or individual

2. Harassment or Threats

• Offensive, threatening, or abusive language in messages or reviews
• Bullying vendors or customers through communication
• Persistent spamming or unwanted contact

3. Hate Speech or Discrimination

• Content that promotes racism, xenophobia, sexism, homophobia, or religious intolerance
• Offensive imagery, slogans, or language in listings or storefronts

4. Violation of Intellectual Property

• Use of copyrighted materials (logos, descriptions, images) without permission
• Listing of fake branded goods (e.g., “designer” items that are not genuine)

5. Review Manipulation

• Posting fake reviews or ratings (positive or negative)
• Offering incentives for reviews
• Multiple accounts used to manipulate reputation

6. Unethical Selling Practices

• Price gouging during high-demand periods
• Hiding charges or using misleading shipping fees
• Deliberate delay in shipment to manipulate refund windows

7. Privacy Violations

• Sharing personal information of customers or vendors without consent
• Sending marketing materials without permission
• Breaching confidentiality policies

8. Malware, Phishing, or Hacking Attempts

• Attempts to steal customer data or login credentials
• Linking to unsafe websites from product listings

Why Reporting Abuse Matters

By reporting abuse, you are playing a crucial role in:

• Protecting yourself and other users
• Maintaining a healthy, transparent marketplace
• Holding bad actors accountable
• Helping us enforce our policies and improve user experience

Your reports allow us to investigate incidents, take appropriate action, and prevent further violations, creating a safer buying and selling environment.

Who Can Report Abuse?

The abuse reporting process is open to:

• Customers who have experienced misconduct or suspicious activity from vendors
• Vendors who are being harassed, scammed, or negatively impacted by other users
• Third parties (e.g., intellectual property rights holders) affected by misuse of content

Whether you’re browsing, buying, or selling—if you witness something that doesn’t look or feel right, please report it immediately.

How to Report Abuse on Comilmart

We’ve made it easy for users to report abuse through multiple channels. Here’s how to proceed:

1. In-Platform Reporting Tools

We provide a “Report” button on product listings, user profiles, and reviews. When you click this button:

• Select the reason for the report from the dropdown list (e.g., fake item, offensive content, fraud, harassment)
• Add specific details or attach a screenshot if needed
• Submit the form; our moderation team will begin an investigation

2. Contact Customer Support

If the issue is more complex or sensitive (e.g., harassment, threats, identity theft), we recommend contacting our Customer Protection Team directly:

📧 Email: support@comilmart.com
📞 Phone/WhatsApp: +234 903 123 9094 available Mon–Fri, 9 AM – 5 PM GMT
📨 Live Chat: Available on the bottom-right corner of our website

When reaching out, please include:

• Your Comilmart account email
• Order number (if applicable)
• Detailed description of the issue
• Any evidence such as screenshots or URLs

3. Legal & IP Infringement Reporting

For rights holders or brand representatives:

• Email: ipreport@comilmart.com
• Include: Evidence of IP ownership, infringing listing link, and your contact details

We take intellectual property seriously and act swiftly to address legitimate claims.

What Happens After You Report?

Once we receive your report, the following steps take place:

Acknowledgment

We will confirm receipt of your report via email (within 24–48 hours).

Investigation

Our moderation team will:

• Review reported content or communication
• Analyze user behavior
• Contact involved parties (if necessary)

Action Taken

If the abuse is confirmed, we may:

• Remove the offending content or listing
• Suspend or permanently ban the offending account
• In severe cases, refer the matter to legal authorities

You may or may not be notified of the specific disciplinary action taken to protect privacy and legal procedures, but rest assured that every report is handled seriously.

Vendor Protection Against False Reports

We understand that false or malicious reports can harm honest vendors. That’s why our process includes:

• Thorough investigations
• Review of seller history and performance
• Opportunity to appeal decisions

We aim to protect vendors from unfair penalties while maintaining buyer trust. Vendors who believe a report was made in bad faith can contact our Dispute Resolution team.

Customer Protection from Fraudulent Vendors

Customers are equally protected. If you’ve:

• Not received a product you paid for
• Received a damaged or counterfeit item
• Been harassed by a seller

Please report the incident. We will investigate, and where necessary, issue refunds or take action against the seller.

Your Privacy Is Always Protected

All reports made to Comilmart are treated with strict confidentiality. We do not reveal the identity of the reporter to the person or vendor being reported, unless required by law enforcement or legal proceedings.

Our goal is to create a safe environment where users feel empowered to speak up without fear of retaliation.

Tips for Preventing Abuse

While Comilmart works hard to protect users, we also encourage you to take precautions:

For Vendors:

• Be honest in product descriptions
• Ship orders on time and update tracking
• Do not engage in arguments or abuse
• Avoid uploading copyrighted content without permission
• Report fake reviews or suspicious messages

For Customers:

• Shop only from verified vendors
• Read product reviews carefully
• Avoid making payments outside of Comilmart
• Do not share sensitive personal information
• Report sellers who act unethically

Working Together to Build Trust

We believe that trust is the foundation of all successful online transactions. Whether you’re selling mobile phones in Lagos, fashion in Accra, or handmade crafts in Nairobi, your integrity matters.

Comilmart is more than a platform. It’s a community, and every member of this community has a role in protecting its standards. Reporting abuse is not just about fixing what’s wrong — it’s about helping us all move forward stronger, safer, and more united.

Your safety is our priority. Abuse, fraud, and unethical behavior have no place on Comilmart. If you see something wrong, don’t hesitate to act. Use the tools provided on this page to report it — quickly, clearly, and responsibly.

Whether you are a vendor, customer, or rights holder, we are here to listen and respond. Thank you for helping us make Comilmart a platform where honesty, quality, and respect thrive.