Comilmart Seller Policy
Effective Date: July 2023 Last Updated: August 7, 2026
Welcome to Comilmart, a multivendor e-commerce marketplace built to empower local sellers and connect them to buyers across Africa. This Seller Policy outlines the rules, obligations, and expectations of all vendors and suppliers operating on the Comilmart platform. By registering as a Seller, you agree to abide by this policy in full.
§1. Eligibility to Sell
To sell on Comilmart, you must:
- Be at least 18 years of age
- Register as a legal business entity or verified sole proprietor
- Provide valid identification and/or business documents as part of Comilmart's Know Your Supplier (KYS) verification process (e.g., CAC for Nigeria, RGD for Ghana, BRELA for Tanzania, or the equivalent in your country)
- Have a valid bank account for receiving payments
- Agree to this Seller Policy, the Terms of Service, and the Privacy Policy
§2. Vendor Store Setup
Each approved Seller receives a dedicated storefront (mini-website) on Comilmart. You are responsible for:
- Adding clear product listings with quality images, accurate descriptions, and correct categorization
- Setting accurate inventory levels and pricing
- Updating listings promptly to reflect availability and discounts
Prohibited listings include counterfeit or stolen goods, expired food or pharmaceuticals, weapons, unauthorized drugs, and items violating intellectual property or import/export regulations. See Comilmart's full Prohibited Products Policy for the complete list.
§3. Order Fulfillment & Shipping
Note: shipping is currently coordinated directly between Buyer and Seller through order details and chat. Integrated logistics partner tracking is coming soon.
Comilmart intends to support both Seller-arranged delivery and integrated logistics partners (potential partners include DHL, UPS, FedEx, Aramex, and regional African logistics providers) once this integration is built.
Sellers are expected to:
- Confirm, process, and ship orders within 24–72 hours
- Package and label orders properly
- Provide tracking details where available
- Notify Buyers promptly of any delays or stock-outs
Target delivery timeframes: Local: 1–3 business days · Regional: 3–14 business days
Sellers who consistently fail to ship within agreed timeframes may face order cancellation, delisting of affected listings, or account suspension, at Comilmart's discretion.
§4. Returns, Refunds & Disputes
- Return window: 7 days from delivery, consistent with Comilmart's Return and Refund Policy. Orders that are damaged, misrepresented, or undelivered may qualify for the longer 30-day window under the Buyer Protection Policy.
- Sellers must accept valid returns for defective, incorrect, or damaged items, and issue replacements or refunds consistent with the applicable policy.
- Disputes should be resolved promptly through Comilmart's chat and support channels, per the Dispute Resolution Policy.
- Refusing to respond to valid return requests, denying refunds for verified quality issues, or knowingly shipping inferior products may result in penalties under Section 7.
§5. Subscription Plans & Payments
Comilmart operates on a subscription plan model, not a per-sale commission. Sellers choose a plan tier appropriate to their business:
- Vendors (B2C): Free, Bronze, Gold, or Premium tiers
- Suppliers (B2B): Standard, Verified, or Verified Pro tiers
Each tier defines your listing limits, image allowances, advertised/featured listing slots, and search visibility boost, as described on the Subscription page in your dashboard. Plans renew automatically unless cancelled prior to renewal.
Payouts: Funds from completed orders are released to your account after Buyer delivery confirmation, consistent with Comilmart's payment-holding process (see Terms of Service, Section 9).
Currency support: Comilmart displays and processes payments across multiple currencies depending on your location and payment provider (Stripe, Paystack, or Flutterwave).
§6. Seller Performance
The targets below represent Comilmart's performance expectations. Automated performance tracking and scorecards are coming soon.
| Metric | Target |
|---|---|
| Order Fulfillment Rate | 95%+ |
| On-time Shipping | 90%+ |
| Product Accuracy | 98%+ |
| Customer Rating | 4.5+ stars |
Sellers who fall consistently below these targets may receive warnings and, in continued cases, temporary suspension until performance improves.
§7. Penalties & Violations
| Offense | Penalty |
|---|---|
| Sale of counterfeit or prohibited goods | Fine up to ₦100,000 / $200 + delisting (see Prohibited Products Policy) |
| Late shipment, repeated (3+ times) | Account warning |
| False product descriptions | Delisting of the product |
| Fake reviews or manipulated ratings | Account suspension |
| Harassment of buyers | Permanent ban |
Comilmart applies a three-strike policy for repeated violations of this Seller Policy, escalating from warning to suspension to termination.
§8. Tax & Legal Compliance
All Sellers must comply with the tax laws of their home country. Sellers are solely responsible for collecting and remitting VAT, sales tax, or other applicable duties, and for displaying prices inclusive of relevant taxes where required. Sellers must respond promptly to tax-related inquiries from regulators or from Comilmart.
§9. Promotions & Advertising
Sellers may participate in site-wide promotional campaigns (subject to Comilmart approval) and can boost listing visibility through the in-platform Advertise feature, subject to their subscription plan's advertised-listing slot limit.
§10. Vendor Support & Training
Comilmart provides ongoing Seller support, including:
- Support via live chat and support tickets through the platform
- The Comilmart Learning Center, with guides, articles, and videos covering platform use
- A WhatsApp helpline, scheduled onboarding sessions, vendor townhalls, and 1-on-1 training
§11. Data Privacy & Confidentiality
Comilmart handles Seller and Buyer data consistent with our Privacy Policy. Comilmart may share your own sales data with you for performance analysis, and will retain transaction records as needed for security and legal purposes. Sellers must keep Buyer data confidential and must not contact Buyers outside official Comilmart channels except as permitted.
§12. Amendments & Termination
Comilmart may update this policy periodically, with notice provided via dashboard messages, email, or a policy updates section. Sellers may terminate their account at any time, provided all outstanding orders and disputes are resolved.
§Contact Us
- Email: support@comilmart.com (Seller support) or contact@comilmart.com (general)
- Phone: +234 707 882 3878