Comilmart Warranty Policy

Last updated: August 7, 2026

§1. General Overview

This warranty policy applies to all products sold through the Comilmart platform. It ensures that customers receive reliable products and outlines the terms under which warranty claims can be made.

§2. Warranty Coverage

Duration: The warranty period varies by product and vendor. Specific details are provided on the product page by the respective Seller. Customers are strongly advised to read the warranty terms listed on each product before purchasing. Alternatively, customers can contact the Seller directly or Comilmart customer support for more information.

Scope:

1. This warranty policy covers manufacturing defects, functionality issues, and other faults as specified by the vendor.
2. Customers should check the product listing to confirm whether a warranty is included — not all products are covered.
3. Repair or replacement under this warranty does not extend or renew the original warranty period.
4. If a product cannot be repaired but remains within the vendor's warranty period, the vendor will provide either a replacement or, if unavailable, a full refund.

Exclusions: This warranty does not cover damage caused by misuse, accidents, unauthorized repairs, or normal wear and tear.

§3. Vendor Responsibilities

• Vendors must clearly define warranty terms for each product listed on Comilmart.
• Vendors are responsible for honoring valid warranty claims within the specified period.
• Vendors must provide repair, replacement, or refund options consistent with their stated warranty terms.

§4. Customer Responsibilities

• Customers must retain proof of purchase (e.g., invoice or order confirmation). A warranty claim may be invalid without this.
• Customers must report issues within the warranty period specified on the product page. The standard warranty period is 30 days; individual vendors may specify a longer period, but it must not be less than 30 days.
• Customers must follow the vendor's instructions for submitting a warranty claim.

§5. Claim Process

1. Step 1: Contact the Seller directly through Comilmart's Buyer–Seller chat to report the issue and request a warranty claim.
2. Step 2: Provide necessary documentation (e.g., proof of purchase, photos of the defect).
3. Step 3: Await the vendor's response and resolution, which should occur within 7 working days.

Note: warranty claims are currently handled through the chat and support channels above. A dedicated claim-tracking tool is coming soon.

§6. Comilmart's Role

• Comilmart acts as a mediator in disputes between vendors and customers.
• Comilmart works to ensure vendors comply with their stated warranty policies.
• Comilmart plans to provide in-platform tools for tracking warranty claims.

§7. Limitations

• Comilmart is not liable for warranty claims; responsibility lies with the individual vendor, consistent with Comilmart's role as a marketplace facilitator rather than the seller of record (see Terms of Service, Section 4).
• Warranty terms may vary significantly between vendors and products.

§8. Dispute Resolution

If a warranty claim is not resolved directly with the vendor, customers can escalate to Comilmart support through the live chat widget or by contacting us. The Comilmart support team will review the case and work toward a fair resolution.

§9. Updates to This Policy

This warranty policy may be updated periodically. Vendors and customers will be notified of material changes via email or a notice on the platform.