Comilmart Privacy Policy

Last updated: August 7, 2026

This Privacy Policy describes how Comilmart ("Comilmart," "We," "Us," "Our") collects, uses, and discloses your information when you use comilmart.com and related services (the "Service"), and explains your privacy rights. By using the Service, you agree to the collection and use of information as described here.

§1. Definitions

Account — a unique account created for you to access the Service.
Company — Macver Technology, the registered legal entity operating the Comilmart platform (contact@comilmart.com).
Cookies — small files placed on your device by the Service to store information about your browsing.
Country — Comilmart is headquartered in Qatar and provides services to users in Nigeria, Ghana, Kenya, Liberia, and other supported countries.
Device — any device used to access the Service.
Personal Data — any information relating to an identified or identifiable individual.
Service — the Comilmart website and platform.
Service Provider — any third party that processes data on Comilmart's behalf (e.g., payment processors, cloud storage, AI providers).
Usage Data — data collected automatically through use of the Service.

§2. Information We Collect

2.1 Personal Data You Provide

Name, email address, phone number
Shipping and billing address
Password (stored as a secure hash, never in plain text)
For Sellers: company name, business address, and — for B2B Suppliers completing Know Your Supplier (KYS) verification — business registration documents, tax identification numbers, business license documents, and related company information
Order and transaction history
Content you submit: product listings, reviews, blog posts, chat messages, support tickets, and feedback

2.2 Payment Information

Comilmart does not directly store your full payment card details. Payments are processed by third-party payment providers — Stripe, Paystack, and Flutterwave — each of which maintains its own privacy and security practices. We receive confirmation of payment and limited transaction metadata (such as amount and status) from these providers, not your full card number.

2.3 Location and Delivery Preferences

To show you accurate pricing and currency, the Service automatically detects an approximate location from your IP address on your first visit (via a third-party geolocation service) to suggest a delivery country. You may change this manually at any time, and it is stored as a cookie preference rather than tied to your precise location.

2.4 Usage Data

Collected automatically: IP address, browser type and version, pages visited, time and date of visit, device identifiers, and similar diagnostic data.

2.5 AI Feature Data

The Service includes AI-assisted features (an AI shopping assistant, AI-generated live chat responses, and AI-powered image search). When you use these features:

Text you type into the AI shopping assistant or AI-assisted live chat is sent to a third-party AI provider to generate a response.
Images you upload for image search are sent to a third-party AI provider to be analyzed and converted into a search query. Uploaded images are processed to generate this response and are not used to train third-party AI models beyond what is described in that provider's own terms.

Please avoid submitting sensitive personal information through these features that you would not want processed by a third-party AI service.

2.6 Live Chat and Support Data

Messages you send through Buyer–Seller chat and Buyer–Admin support chat (including AI-generated portions and any file attachments) are stored by Comilmart. Comilmart support staff may access support conversations — including those initially handled by our AI assistant — to assist you or investigate reported issues.

§3. How We Use Your Information

To provide, operate, and maintain the Service, including processing orders and payments
To verify Seller identity and eligibility through the KYS process
To communicate with you about your account, orders, and support requests
To personalize your experience (currency, delivery country, product recommendations)
To detect, investigate, and prevent fraud, abuse, and violations of our Terms of Service
To send you service updates, and — where you have not opted out — occasional marketing communications
To analyze usage trends and improve the Service
In connection with a business transfer (merger, acquisition, or sale of assets)

We may share your information with:

Payment processors (Stripe, Paystack, Flutterwave) to complete transactions
Cloud infrastructure providers (including our database and file storage providers) who host the Service on our behalf
AI service providers as described in Section 2.5, to power AI-assisted features
Email delivery providers to send account, order, and notification emails
Other users, in limited ways: Sellers see Buyer name and shipping details necessary to fulfill an order; company names, product listings, and public reviews are visible to all users; chat messages are visible to the conversation participants and, where applicable, Comilmart support staff
Law enforcement or regulators, where required by law or to protect the rights, property, or safety of Comilmart, our users, or the public
A successor entity, in the event of a merger, acquisition, or sale of business assets

We do not sell your Personal Data to third parties for their own independent marketing purposes.

§5. Data Retention

We retain Personal Data for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. KYS verification documents are retained for as long as the Supplier account remains active and for a reasonable period afterward to comply with applicable business record-keeping requirements. You may request account and data deletion as described in Section 8, subject to our legal retention obligations.

§6. International Data Transfers

Your information may be processed and stored in countries other than your own, including where Comilmart's infrastructure providers operate. By using the Service, you consent to this transfer. We take reasonable steps to ensure your data continues to be protected in accordance with this Privacy Policy wherever it is processed.

§7. Security

We use reasonable technical and organizational measures to protect your Personal Data, including encrypted password storage, secure payment processing through PCI-compliant providers, and two-factor authentication for Seller accounts. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

§8. Your Rights

Depending on your country of residence, you may have the right to:

Access the Personal Data we hold about you
Request correction of inaccurate data
Request deletion of your data, subject to our legal retention obligations
Object to or restrict certain processing
Withdraw consent where processing is based on consent

To exercise these rights, contact us using the details in Section 12.

§9. Children's Privacy

Comilmart's Service is intended for users who are at least 18 years old, or the age of legal majority in their jurisdiction, consistent with our Terms of Service account eligibility requirements. We do not knowingly collect Personal Data from anyone under this age. If you believe a minor has created an account or provided us with Personal Data, please contact us so we can investigate and remove it as appropriate.

§10. Cookies

We use cookies for:

Essential/session cookies — authentication and fraud prevention; the Service cannot function properly without these
Preference cookies — remembering your delivery country, currency, and similar settings
Cookie consent cookies — recording that you have acknowledged our cookie usage

You can configure your browser to refuse cookies, though some features of the Service may not work correctly without them.

§11. Links to Other Websites

The Service may link to third-party websites, including Seller-provided links, video content, and payment provider pages. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

§12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or a prominent notice on the Service prior to taking effect, and the "Last updated" date above will be revised.

§13. Contact Us

If you have questions about this Privacy Policy, please contact us at contact@comilmart.com, by phone at +234 903 469 7944 (Nigeria) or +974 6000 5604 (Qatar), or through the live chat widget on the platform.

Privacy Policy