At Comilmart, we strive to provide convenient and secure payment options for our customers. The Cash on Delivery (COD) service is available for select orders and locations. Please review our COD policy carefully before choosing this payment method.

1. Eligibility

• COD is available for specific locations as determined by our delivery partners.
• Only items explicitly marked as eligible for COD can be purchased using this method.
• COD orders must comply with our minimum and maximum order value criteria.
• COD is only applied to order values not exceeding 50,000 in some selected products.

2. Order Confirmation

• Customers may receive a verification call or email to confirm COD orders before shipment.
• Unverified orders may be subject to cancellation without prior notice.

3. Payment Process

• Customers must pay the full order amount in cash before receiving the product.
• Partial payments or digital transfers (bank transfer, mobile payment, etc.) are not accepted under COD.

4. Delivery & Acceptance

• Customers must be available at the specified delivery address to receive and pay for the order.
• If a customer is unavailable, they must ensure an authorized representative is present to make the payment.
• Orders that are not accepted upon delivery may be canceled and may lead to restrictions on future COD transactions.

5. Refunds & Returns

• COD orders follow our standard return and refund policy.
• Refunds for returned COD orders will be processed using approved non-cash methods, such as bank transfers or store credit.

6. Non-Acceptance Consequences

• Repeated refusal or failure to accept COD orders may result in account restrictions or a ban on COD purchases.
• Fraudulent COD orders may lead to legal action or permanent account suspension.

7. Fraud Prevention

• Multiple failed COD orders from the same customer or address may result in a temporary ban on COD eligibility.
• Comilmart reserves the right to decline COD requests if suspicious activity is detected.

8. Delivery Charges & Fees

• COD orders may incur additional handling or delivery fees.
• The applicable COD fee (if any) will be clearly displayed during checkout.

9. Order Cancellation by Comilmart

• Comilmart reserves the right to cancel COD orders due to unverified contact details or suspected fraudulent activity.
• Customers will be notified of any cancellations via email or SMS.

10. Order Cancellation by Customer

• Customers can cancel a COD order before it is dispatched, subject to cancellation policies.
• Once dispatched, COD orders cannot be canceled and must be accepted upon delivery.

11. Limited COD Availability During Peak Seasons

• During high-demand periods (e.g., Black Friday, holiday sales), COD availability may be temporarily restricted.
• Customers will be informed of any changes in COD availability beforehand.

12. Change in Payment Method

• Once an order is placed with COD, customers cannot switch to another payment method after checkout.
• Customers wishing to pay via a different method must cancel the current order and place a new one.

13. Delivery Time Frame for COD Orders

• COD orders may have a slightly longer delivery time due to additional verification steps.
• Expected delivery time will be communicated to the customer before order confirmation.

14. Restricted Items Under COD

• Some high-value or fragile items may not be eligible for COD due to delivery risks.
• Customers must review product-specific eligibility before choosing COD as a payment option.

15. Customer Support for COD Orders

• For any concerns regarding COD orders, customers can contact Comilmart’s support team via phone, email, or live chat.
• Support representatives are available to assist with order verification, payment issues, and COD eligibility queries.

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This policy ensures clarity for both customers and the business while protecting against risks associated with COD transactions.