Comilmart Buyer Protection Policy
Last updated: August 7, 2026
Shop confidently with Comilmart Buyer Protection — get a full refund if your item can't be delivered, arrives damaged, or isn't as described.
This policy is distinct from, and broader than, Comilmart's general Return and Refund Policy, which covers returns for any reason within 7 days. Buyer Protection specifically covers situations where something went wrong that was not your fault, with a longer 30-day window given the more serious nature of these issues.
§1. What's Covered
You're covered under Comilmart Buyer Protection if:
- Your order doesn't match the item description or photos on the listing
- Your item arrived damaged
- Your item couldn't be delivered, arrived significantly late, or was lost in transit
§2. How It Works
Step 1 — File a claim
Contact the Seller directly, or reach Comilmart support through live chat, to start your claim. Please share your reason for the claim to help us and the Seller improve.
Step 2 — Send your package back (if applicable)
The claim window is 30 days from the date of purchase. If the Seller requests the item be returned (e.g., for a damaged or mismatched item), please send it back within 14 days of submitting your claim, in its original condition where possible.
Note: items that never arrived, or were lost in transit, generally do not require a return — a refund can typically be processed once non-delivery is confirmed.
Step 3 — Get refunded
If your claim is approved under Buyer Protection, you'll be refunded to your original payment method (or an alternative method, where supported). You'll receive confirmation once the refund is complete.
§3. Comilmart's Role
Because payment is held by Comilmart until delivery is confirmed, Comilmart reviews Buyer Protection claims and — where the evidence supports it — releases a refund directly, working with the Seller to resolve the underlying issue. This is separate from the standard Seller-led return process used for general returns under the Return and Refund Policy.
§4. Limitations
- Buyer Protection covers genuine cases of misrepresentation, damage, or non-delivery — not simple changes of mind (see the general Return and Refund Policy for that).
- Comilmart may request evidence (photos, order details, delivery tracking) to evaluate a claim.
- Repeated unfounded claims may result in account review.
§5. Contact Us
Questions about Buyer Protection can be directed to Comilmart support via live chat, or by email at contact@comilmart.com.