🛒 For Buyers
Returns, Refunds and Disputes: A Buyer's Guide
If something goes wrong with an order, work through these steps in order.
1. Check the order and talk to the seller
Open your orders page and use the order chat to explain the problem. Attach clear photos. Many issues, such as a wrong colour or a missing part, are fixed here. See Chatting on Comilmart.
2. Know your time windows
- The standard return window is 7 days from delivery.
- Orders that are damaged, misrepresented or never delivered may qualify for a longer 30-day window under the Buyer Protection Policy.
Do not confirm delivery if you have not received what you ordered. Payment is held until delivery is confirmed. See How Buyer Protection Actually Works.
3. Escalate if you cannot agree
If the seller does not respond or refuses a valid claim, contact support or submit a report from the Help Center. The process is set out in the Dispute Resolution Policy, and refunds follow the Return and Refund Policy.
What helps your case
- Photos or video of the item and packaging when it arrived.
- The order number and the chat history.
- A clear description of what you ordered versus what you received.