1. Introduction
This Dispute Resolution Policy outlines the procedures for resolving disputes that may arise between buyers, sellers, and the Comilmart Multivendor E-commerce Website. It is designed to ensure fairness, transparency, and efficiency in addressing conflicts.

2. Scope
This policy applies to all users of the Comilmart platform, including buyers, sellers, and administrators. It covers disputes related to transactions, product quality, delivery issues, refunds, and other matters arising from the use of the platform.

3. General Principles

  • Fairness: All parties involved in a dispute will be treated equitably.
  • Confidentiality: Information shared during the resolution process will remain confidential.
  • Timeliness: Disputes will be resolved promptly to minimize inconvenience.

4. Dispute Resolution Process
Step 1: Initial Communication

  • The aggrieved party must contact the other party directly through the platform’s messaging system to attempt resolution.
  • If the issue remains unresolved, the aggrieved party may escalate the matter to Comilmart’s support team.

Step 2: Mediation by Comilmart

  • Comilmart will act as a neutral mediator to facilitate discussions between the parties.
  • Both parties must provide relevant evidence, such as transaction details, communication records, and product images.
  • Comilmart will review the evidence and propose a resolution.

Step 3: Arbitration

  • If mediation fails, the dispute may be referred to arbitration.
  • Arbitration will be conducted by an independent arbitrator appointed by Comilmart.
  • The arbitrator’s decision will be final and binding on all parties.

5. Online Dispute Resolution (ODR)
Comilmart encourages the use of Online Dispute Resolution (ODR) tools to expedite the resolution process. ODR allows parties to resolve disputes through electronic communication, ensuring convenience and efficiency.

6. Governing Law
This policy is governed by the laws of the Federal Republic of Nigeria, including the Consumer Protection Act and other relevant regulations.

7. Amendments
Comilmart reserves the right to amend this policy as necessary to reflect changes in laws, regulations, or platform operations.

8. Contact Information
For further assistance, please contact Comilmart’s support team at contact@comilmart.com.

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