FAQs

Frequently Asked Question

Get all the answers to the most frequently asked questions regarding our products, selling, buying, shipping, delivery, and payment method.

What is buyer protection?

We offer all our customers ultimate peace of mind. We have you covered 100% on every eligible purchase. Visit the Buyer Safety Page to learn more.

Why do I see different prices for the same product?

Comilmart is your online shopping center where different sellers compete for business meet. Therefore, you may see the same product offered by different sellers at different prices. We believe that by supporting these ‘third-party’ sellers, we can offer you a wider product selection, more choice, increased convenience, and better pricing.

Will all of the items in my order arrive in a single package?

If your order consists of items from more than one seller, your items will arrive separately. If your order consists of items from a single seller, your items may arrive together or separately. If your orders arrive separately, be rest assured that the remaining item(s) will be delivered shortly.

Can I buy in bulk?

For all your corporate procurement, gift vouchers, and consumer promotion activities, please contact us at +234 903 123 9094 email us at contact@comilmart.com

What is the estimated delivery time?

Comilmart delivers products to customers all over Nigeria no matter the farest place. We deliver within 1 to 7 days

Placing ordering on Comilmart.com is easy. The basic steps are outlined below: For further assistance you can contact customer service @ +234 903 123 9094 or by email contact@comilmart.com

  • – Browse the site for the product you require
  • – Add the product to the cart
  • – Proceed to the checkout
  • – Follow the directions on payment
  • – Await conformation once payment has been done.

In the interests of all our customers, we may place restrictions on bulk buying of some products. comilmart.com reserves the right at our sole discretion, to limit the quantity per person, per household or per order. The said limitations may be applicable to orders placed by the same account, the same credit card and also to orders that use the same billing and/or shipping address. comilmart.com will provide notification to the customer should such limits be applied.

Once your order has been accepted you will receive an Email confirmation from comilmart.com showing the details of the order you have just placed.

Delivery will be made to the address specified when you complete the order, At point of delivery, identity verification of the Consignee by sighting either a  passport, driving license, or ID Card to support consignee verification, may be required by our courier partners.

If you have ordered multiple products on one order we will try to ensure they are all delivered together however this also depends on the type of products ordered, some products are large and delivered directly from the supplier, in these cases we will not be able to have them delivered together.

You can cancel the order up to the point of shipping without any charges being applied, unfortunately once the product is shipped as per the cancelation terms in the T&Cs charges may apply. For assistance in this matter please contact the customer service team who will be happy to assist in this matter.

When ordering from the comilmart.com site we accept orders only from web browsers that permit communication through Secure Socket Layer (SSL) technology- International standard for internet browsing security.

3D Secure payment gateway : luluhypermarket.com operates on a 3D secure payment gateway, this is a service gateway designed to enhance security in payments for online transactions.

Will my details be shared with 3rd parties of comilmart.com ?

We respect the privacy of our valued customers, we do not share any customer details with any third parties.

Payments options are through credit and debits cards, comilmart.com also accept Cash on delivery as a payment method on some items below 30,000

Will I receive a receipt for my purchase ?

Yes, once the order has been accepted you will receive an email confirmation of your order with full details, you will also receive a physical copy with your product.

Does comilmart.com store any credit/debit card details ?

No, we donot store credit and debit card details.

Problems at the payment page: If for any reason you encounter problems at the payment page we suggest that you contact customer services for assistance.

Customer services are available to assist in any query you may have, they are available 24/7 @+234 903 469 7944 by email contact@comilmart.com

If I wish to cancel / return my products what do I do ?

In these cases please refer to the returns policy section for further information, you can also contact customer services for further assistance.

What is the timescale available if I wish to return my order ?

Comilmart.com has a 7 day returns policy (Terms & Conditions apply) please refer to the returns policy section for further details or contact customer services for assistance.

How long is the warranty ?

All products from comilmart.com carry warranty, this is visible on the physical invoice delivered with the product, please make sure you keep the invoice as it will be required for proof of purchase in cases of service etc.

Send us Email

For non-urgent issues, you can contact us via email, and we will be happy to respond within 24 hours

Send message

For a more convenient and prompt response, chat up via WhatsApp on +234 903 469 7944

Office Visit

We will be glad to have you in any of our physical outlets for a more convenient discussion.